Managed Services

COMPLETE, COMPREHENSIVE MANAGED IT SUPPORT SERVICES

Our managed services are for businesses that want exceptional IT services without the hassle of a full-time IT department. Our comprehensive menu of managed services is designed to let us shoulder your IT burden so you can be free to run your business.

We’ll work with you to identify your needs and provide solutions to meet your budget and maximize efficiency in your business. In our managed services, we serve as your IT department managing all your servers, desktops, printers, and networked devices. We’ll support your users remotely, onsite, and monitor your systems continuously to identify and fix potential issues before they become problems.

Server Monitoring, Management and Backups

We'll monitor, maintain, and backup your servers onsite or off-site, protecting you from data loss due to human error, power outage or hardware failure. We'll discuss with you a detailed redundancy and disaster recovery plan to suit your business needs.

Desktop and User Support

We'll provide onsite and remote troubleshooting for all your users on their desktops, laptops, tablets, and devices (printers, scanners, fax machines, etc.). Our approach will be to perform troubleshooting remotely and if unable, send someone onsite for support.

Information Security

Our information security services protect your company against viruses, hackers, phishing, botnets, and unauthorized access. We’ll ensure that your Network equipment, emails, desktops, and data are clean and safe from unauthorized access. We'll provide antivirus protection, configure and secure your devices (firewall, switches, routers, printers, and desktops) from external attacks. We'll also block access to websites that you determine not to be business friendly. These protections will be extended to all your facilities if you have multiple locations. We have Cisco certified engineers on staff.

IT Strategy

There are a lot of technologies out there and a lot of ways to make your business run more smoothly and at a lower cost. We can help you build a strategy that puts these technologies to work for you. We provide strategic planning and help with emerging technologies. We'll work with you on your annual IT budget to ensure all licensing, upgrades, growth, and future initiatives are planned and budgeted.

Emergency Response

We respond urgently to emergencies ensuring a quick recovery from failures or an outage of your IT resources. We'll triage, track, and manage all communications with your service providers like internet providers (Comcast, xfinity, AT&T) or power company to give you complete peace of mind in an emergency.

Dedicated Support Engineer

Having a dedicated IT Support Engineer can be of great value depending on your business needs. All our IT engineers are dedicated to supporting only a few accounts. This ensures continuity of service to our clients as you will always work with the same engineer who knows your environment and users very well. For emergency response situations, we'll send you the closest, next available engineer unless you opt to wait for your dedicated support engineer.

Managed Systems

  • Windows Servers
  • Windows and Mac desktops, laptops, and tablets
  • Remote access services - VPN or Citrix
  • Printers, Multi-Function Devices, Scanners, Fax Machines
  • Cloud services and systems (amazon E3, Office 365)
  • Virtualization
  • Active Directory Services and Group Policies
  • Exchange Email Servers
  • Network firewalls, switches, routers, and wireless access points
  • Network Attached Storage (NAS), Storage Area Network (SAN), Direct Attached Storage (DAS)
  • SQL servers and database management
  • VoIP Phone Systems
  • Document Management Application Services (SharePoint, Documentum, etc.).
  • Surveillance cameras and recorders DVRs / NVRs